At Jack Y WonderTown, we take great care in curating and packing our goods to ensure they arrive in excellent condition. Your satisfaction matters to us. Please read our return and refund terms carefully before placing an order.
We only accept refunds or returns under the following conditions:
The item received is damaged, faulty, or incorrect.
Contact us within 3 days of receiving your order with your order number, description of the issue, and photos of the item.
The item must be unused, in original packaging, and in the same condition as received.
We do not accept returns for:
Change of mind.
Incorrect age suitability chosen by customer.
Items that have been opened, played with, or used.
Need help?
Please reach out, we’re happy to assist you.
📧Email: [email protected]
📞 WhatsApp: 019-7870726